Return Policy

We offer a 45-day return period on all new items in their original packaging and in the same NEW condition as you received them.

Prior to initiating a return, please reach out to us via the Contact Us page to obtain a return form.

If you are unsure about the condition of the product before shipping a return, please contact us.

Bikes and frames are only available for store credit. No exceptions.
Please only send back new items. Returned items that have been installed, used, and not in NEW condition are not eligible for a refund. At our discretion, we may return the used item back to you or it may be available for store credit minus a minimum 20% restocking fee.

If the item(s) exceeds the 45-day return limit but is still brand new, unused, and in full retail packaging we can offer store credit, not a refund.
Used or worn soft goods, shoes, and/or helmets without all new tags and packaging will not be accepted and will be returned to you.
Anything past 1 year will not be accepted for a refund or store credit.
For standard returns, the buyer is responsible for shipping costs.

Please send returns to the address below.

Marathon Bicycles
Attn: Returns
7341 Garden Grove Blvd Ste B
Garden Grove, CA 92841

If you feel we made a mistake or the item was damaged in shipping, please contact us before sending the return and we will make it right immediately. If the error was on our end, we will send you a prepaid shipping label to send the item(s) back and handle the refund or an exchange right away.

We are nice people and always willing to help, so don't hesitate to get in touch. We understand there will always be unique situations.

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